My son went to the Cash Deposit machine at Maybank just now to deposit some money. However, after putting the money in, the machine display the message "This machine is temporarily out of service".
Many questions flashed across our mind... has the machine "eat" the money? Will the machine open the "door" and let someone take the money out? What should we do? What is meant by "temporarily"?
We look for phone number to call. We found a number 1300 88 6688. Called and waited for customer service to respond but no one pick up the phone. Frustrating! Finally, I realised that I have friends working for the bank. I called them and both of them assured me that the machine will need manual intervention and the money should be safe. However, we must report tomorrow.
But why should the machine displayed the word "temporarily"? I hope the bank understand the meaning of this word. We almost wanted to camp at the bank overnight! Also, why didn't the bank gives clear instruction on what to do? It is so frustrating!
Update: I called the bank at 9:00AM and she assured me that the money is safe. It is not the first time happening. So, remember, it seems that if you got money "eaten" by the machine, don't panic. However, we have to go to the bank to sign one form tomorrow and the fund should be in there.
Update 2: The money has been entered into my son's account after he filled in and signed a form. That evening, cold sweat was all over him because the money was not his!