Sunday, January 31, 2010
After 27 years ...
Saturday, January 30, 2010
Riam Road Secondary School Sport Day
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All photos uploaded to my Facebook! Click here.
Thursday, January 28, 2010
Saturday walk around - Krokop 5 Market
Tuesday, January 26, 2010
Unique traditional Business
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By the way, can anyone tell me the correct term for all these? Chinese pastry, sweets, puff or something else.
Sunday, January 24, 2010
Close up view of rabbit mouth
So, now you know how the mouth of rabbit looks like!
HSBC Miri 2010 Annual Dinner
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I have included Photoscape 3.4 in the DVD of photos so that you can all "play" with the photos! Have fun!
Saturday, January 23, 2010
Victoria Cocktail Bar and KTV
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Note: The photos may be grainy but the lighting condition was challenging. ISO was at 256K/F2.8.
Exercise - the stress buster
"The price of LEADERSHIP is RESPONSIBILITY."
...and part of that responsibility is to STAY POSITIVE whether you feel like it or not.
Managing your attitude is a very personal thing. However, the most important factor is exercise. Attitude and energy levels are directly tied to exercise. I can be doing everything else right, but without regular exercise I can feel my attitude heading south.
Exercise, more than anything, is a "stress buster." And, don't kid yourself, stress is a killer. In fact, the World Health Organization estimates that 80% of all illnesses are directly or indirectly caused by stress. Therefore, if you're not proactive in busting stress, it's very likely to come back and bust you!
Friday, January 22, 2010
Be motivated
You Can't Send a Duck to Eagle School
by Mac AndersonIn 1982, Jan Carlson had just been named the CEO of Scandinavian Airlines. His company was in trouble. They had just been ranked by a consumer poll as the worst airline in the world. Last in service, last in dependability, and last in profits as a percentage of sales. Yet one year later, in the same poll, they were ranked number one in all three categories. What happened?
Carlson had decided to focus on what he thought was the most critical issue...serving the customer. He wanted to keep it simple:
Identify every contact between the customer and the employee, and treat that contact as..."a moment of truth."
He set out to let his people know the importance of that moment...the captain, the ticket agent, the baggage handler, the flight attendant.
"Every moment, every contact," he said, "must be as pleasant, and as memorable as possible."
He figured that he had approximately ten million customers each year, and on average each customer made contact with five of his people for approximately fifteen seconds apiece. Therefore, in his mind, these fifty million contacts, fifteen seconds at a time, would determine the fate of his company.
He set out to share his vision with his twenty thousand employees. He knew the key was to empower the front line. Let them make the decision and take action, because they were Scandinavian Airlines during those fifteen seconds. He now had twenty thousand people who were energized and ready to go because they were focused on one very important thing...making every moment count.
"A leader's job is to look into the future and see the organization, not as it is, but as it should be."
-Jack Welch